Website Belton Chalet
Historic Hotel & Dining
Night Auditor (Guest Service Associate)
As Night Auditor, you will be responsible for performing the tasks to the highest standards.
The Night Auditor is responsible for superior guest service at all times. You will be responsible for assisting guests upon arrival with room registration, keys and property details. You will post charges to guest’s accounts for services and purchases. You will be receiving and posting payments and finalizing guest accounts for checkout.
You will be answering telephones in the required time frame using correct greetings and telephone etiquette. Making sure you have recorded or relayed all messages accurately, completely, timely and thoroughly. Legible hand writing is important.
Accurately follow cash box procedures and secure cash box at all times. You will be responsible for completing end of day lodging reports for the accounting department and lodge manager. Any extra cash in cash box is to be turned into accounting department with lodging report.
You must be familiar with and follow fire evacuation and safety procedures. You must be able to recognize the different emergency alarms and know how to respond in a quick and calm matter. You will be required to walk the property several times per shift checking buildings making sure all is secure and safe.
You will document and record all guest complaints and concerns and report to Lodge manager or General Manager. Adhere to all Company policies and procedures.
You will clean lobby, front desk, concierge areas nightly as needed or requested. Prepare housekeeping report for morning shift. Keep current with checkouts. You will be responsible for stocking wood and keeping fire going thru the night in our cooler seasons keeping box full for next shift. You will be required to do Gift Shop inventory twice per month and turn in report to accounting.
You must have the ability to work independently, and as part of a team. This position must be organized, with attention to detail. Knowledge of general office procedures and basic computer knowledge required. You must demonstrate commitment to the quality standards of the Belton Chalet. This job requires constant bending, lifting, stretching and standing for long periods of time and the ability to do stairs. This is a night time position.
Maintain appearance and uniform standards. Develop positive communication and teamwork with all co-workers, management and owners.
Located Outside Glacier National Park – Unlimited recreational opportunities
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