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Key to Conflict Management
October 3, 2019 @ 10:00 am - 12:00 pm
Thursday, October 3 | MGMT 9035H
The number one challenge of most supervisors is handling conflict in their teams and with their staff. This class will equip you with the knowledge and skills to resolve conflicts effectively. We will discuss key elements of conflict resolution and consider multiple techniques for guiding contentious situations to positive outcomes.